Reference

Get Your sultan46 Account Verified the Right Way

KYC verification unlocks your full account — withdrawals, higher limits, and wallet connections to DANA, OVO, or GoPay all depend on it. We keep the document process straightforward so you can move through it once and not worry about it again.

National ID RequiredSelfie VerificationWallet MatchingOne-Time ProcessFast Review Queue
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sultan46 Get Your sultan46 Account Verified the Right Way
sultan46 What sultan46 Needs From You at Verification

What sultan46 Needs From You at Verification

KYC stands for Know Your Customer — it is the process where we confirm your identity matches your account and your registered payment wallet. You will need a valid Indonesian National ID (KTP), a clear selfie holding that ID, and a screenshot or proof that the DANA, OVO, or GoPay wallet you use belongs to the same name on your account. Documents

must be sharp, unobstructed, and in colour. Blurry images or name mismatches are the most common reasons a submission gets sent back, so check those two things before you upload. Players in Bandung and across Indonesia go through exactly the same one-time flow.

KYC HELP CHANNELS

Reach Us During Your Verification Process

Team online

Live Chat Support

Open the chat widget from your account page to ask about a pending KYC submission, a document rejection reason, or a name-mismatch fix with your OVO or GoPay wallet.

Email Document Queries

If you need to send a replacement document or escalate a review delay, email our verification team directly from the address linked to your sultan46 account for a tracked response.

Account Help Page

Your account dashboard shows the exact status of each submitted document — pending, approved, or action required — so you can see where your KYC stands without contacting support.

WHY VERIFICATION MATTERS

How We Handle Your KYC Data

Encrypted Document Storage

Every ID image and selfie you submit is stored using SSL encryption. We do not share your documents with third parties outside the verification process and access is role-restricted.

Name Consistency Check

Your KTP name, your account name, and your linked DANA or GoPay wallet name must all match. This single check prevents most withdrawal delays before they happen.

Single Submission Policy

Once your documents are approved, you will not be asked to resubmit unless you change your registered payment wallet or your account details are updated.

Human Review Queue

Submitted documents go to a review queue handled by our verification team. If something needs clarification, we contact you via your registered email rather than auto-rejecting.

KYC Terms Every Account Holder Should Know

01
What does KYC stand for?

KYC means Know Your Customer. It is the identity verification process operators use to confirm an account holder is who they say they are before allowing withdrawals or higher deposit activity.

02
What is a liveness check in KYC?

A liveness check asks you to submit a selfie or short video alongside your ID document. It confirms the person submitting the document is physically present and not using someone else's ID image.

03
What does 'name mismatch' mean in a KYC rejection?

A name mismatch means the name on your ID does not match the name on your registered wallet — DANA, OVO, or GoPay. Both must be identical, including middle names or abbreviated forms.

04
What is proof of wallet ownership?

Proof of wallet ownership is a screenshot or statement showing your DANA, OVO, or GoPay account display name and phone number, confirming the wallet belongs to you and not a third party.

05
What does 'pending review' mean on my document status?

Pending review means your document has been received and is in the verification queue. No action is needed from you unless the team contacts you asking for a clearer or updated submission.

06
What is a KTP in the context of KYC?

KTP is the Indonesian National Identity Card — the primary accepted document for KYC on sultan46. It must be current, unexpired, and photographed so all text and the ID photo are clearly visible.

Common Questions About the Verification Process

We run KYC to protect your account and confirm that withdrawals go to the right person. It also keeps the platform secure for all eligible account holders where local law permits access.

We accept the Indonesian National ID (KTP) as your primary identity document. It must be a physical card photographed clearly — digital screenshots of the KTP card on another screen are usually rejected.

Yes. The name on your DANA, OVO, or GoPay account must match your sultan46 account name character-for-character. If they differ, your KYC will be flagged and withdrawals will be held until corrected.

Review time depends on submission volume and document quality. Clear, complete submissions move through the queue faster. If your submission needs clarification, the team will contact your registered email directly.

Withdrawals to DANA, OVO, or GoPay require a completed and approved KYC. Attempting to withdraw before verification is confirmed will result in the request being held until your documents clear.

You will receive a rejection reason via your registered email. Common causes include blurry images, partial ID visibility, or a wallet name mismatch. Correct the issue and resubmit through your account dashboard.
Reference

KYC Document Guide

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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